JMA Dome Accessibility Services
ACCESSIBILITY REQUESTS
The JMA Wireless Dome is committed to providing an accessible and inclusive experience for all guests. Patrons who require accommodations such as accessible seating, accessible parking, assistive services, or other accessibility-related arrangements or have questions are encouraged to contact the JMA Wireless Dome Box Office by calling at 315.443.2121 (option 2) or emailing dometix@syr.edu. Our team will work directly with you to understand your needs and help ensure a safe, comfortable, and positive event experience.Â
For additional questions or information regarding accessibility, please contact Mark Barbuto via email at guestservices@syr.edu.
AMPLIFICATION SERVICES
With the exception of concerts, patrons may stop by the Guest Services window (Located on the 100 level concourse, southwest side of the Dome near Section 107) to obtain headsets that augment the public address system. There is no charge for this service.
DIGITAL CAPTIONING
Digital captioning is provided for all events at the JMA Wireless Dome, providing real-time, on-screen access to spoken announcements, presentations, and other event dialogue. Captions are displayed continuously on dedicated ribbon boards positioned in all four corners of the stadium, allowing guests to follow along with live event content from throughout the seating bowl.
The captioning boards are located beneath Sections 305–306, 313–314, 323–324, and 331–332. Their strategic placement around the perimeter of the stadium provides multiple viewing locations and helps ensure that real-time captions remain clearly visible and accessible to guests regardless of their seating location. This service is designed to enhance the event experience and provide an inclusive, accessible way for guests to engage with live programming at the Dome.
ELEVATORS
The JMA Wireless Dome has a passenger elevator located inside the VIP entrance to the right of Gate B on the Service Level. This elevator provides access to Field Level, the Lower Concourse behind Sections 103/104 and the Upper Concourse behind Section 304.
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A second passenger elevator provides access from the Lower Concourse behind Section 121 to Miron Victory Court, located on the Upper Concourse behind Section 326. This elevator is in service for all events in which the Miron Victory Court is open.
ENTRANCES
The JMA Wireless Dome offers accessible entrances at the following gates:
Service Level: Stadium Control, VIP/Suiteholder Entrance
Lower Concourse (100 Level Seating): Gate A, Gate C
Upper Concourse (200 & 300 Level Seating): Gate G, Gate M, Gate N, Gate P, Miron Victory Court South Entrance
INTERPRETIVE SERVICES
An interpreter is available for selected events. Please contact the JMA Wireless Dome Box Office at dometix@syr.edu or 315.443.2121 (option 2) for specific information on the event for which you are interested.
LACTATION STATION
Nursing mothers who prefer a private location may visit one of our nursing mothers rooms at the following sections on the Lower Concourse: Sections 104 & 119. These locations provides a private, comfortable space for nursing or pumping, with seating, a convenient surface for personal belongings or pumping equipment, and access to electrical outlets for breast pumps. These spaces are intended to provide a quiet and comfortable environment for nursing mothers during their visit.
These stations can be accessed by visiting Guest Services at Section 107. An Event Staff Team Member will escort the guest to the room.
PARKING
A limited number of season parking passes for football and men’s basketball are available near the JMA Wireless Dome. These passes are only available through the JMA Wireless Dome Box Office at dometix@syr.edu or 315.443.2121 (option 2) while supplies last. Existing season ticket holders may renew these lots as part of the yearly renewal process. Requests will be filled as spaces become available on a first requested, first served basis. An ADA hangtag is required when purchasing these passes.
FOOTBALL
Season, as well as single game parking, for football games is available at the SKYTOPÂ Lot (SKYD), just behind the Skytop office building. A wheelchair accessible shuttle bus takes patrons to Gate A of the Dome, and picks them up at Gate A and G after the game (the shuttle bus is part of the parking fee).
MEN'S BASKETBALL
Men's basketball season, as well as single game parking, is available at the COMSTOCK Lot (COMLD), at the John A. Lally Athletics Complex. A wheelchair accessible shuttle bus takes patrons to Gate A of the Dome, and picks up at Gate A and G after the game (the shuttle bus is part of the parking fee).
MEN'S LACROSSE
For men’s lacrosse, a limited number of season parking passes are available near the Dome in the Irving Avenue Garage (IRVD) and are only available through the JMA Wireless Dome Box Office at dometix@syr.edu or 315.443.2121 (option 2). On a single game basis, you may make your needs known to the booth attendants at either the Raynor/Irving or Euclid entrances to the University and they will direct you accordingly. Patrons may utilize the elevator to access Floor 5 of the Irving Avenue Garage and then use the accessible pedestrian bridge connecting directly to Gate C for convenient entry into the venue.Â
WOMEN'S BASKETBALL & WOMEN'S LACROSSE
For all women’s basketball and women’s lacrosse games at the JMA Wireless Dome, accessible parking is available free of charge in the Irving Avenue Garage (IRVD). Patrons may utilize the elevator to access Floor 5 of the garage and then use the accessible pedestrian bridge connecting directly to Gate C for convenient entry into the venue.
CONCERTS & OUTSIDEÂ EVENTS
For concerts and other outside events such as Monster Jam, accessible parking is available in the COMSTOCK Lot (COMLD) at the John A. Lally Athletic Complex. A wheelchair accessible shuttle bus takes patrons to Gate A of the JMA Wireless Dome, and picks up at Gate A and G after the game (the shuttle bus is part of the parking fee).
QUIET ROOM
The JMA Wireless Dome has a Quiet Room located at Section 119. This room can be utilized by any guest that needs a quiet space. The Quiet Room provides a calming and sensory-friendly environment for guests who may need a break from the noise, lights, and crowds during an event. The space includes comfortable seating, dimmable lighting, sensory toys and fidget tools, noise-reducing headphones and coloring activities. The room is designed to offer a quieter, more controlled atmosphere to support patrons of all ages with sensory sensitivities, autism spectrum disorders, anxiety, or anyone who may benefit from a relaxing space during their visit.
The Quiet Room can be accessed by visiting Guest Services at Section 107. An Event Staff Team Member will escort the guests to the room. The team member will continue to monitor the room until it is no longer needed.
RESTROOMS
All restrooms have facilities that are wheelchair accessible.
SEATING
There are designated areas within the JMA Wireless Dome that accommodate both wheelchairs and fans requiring easy access seats (those who cannot climb many stairs or walk long distances). Seating is available for wheelchair access in the following sections depending on the event: Sections 101-103, 105-111, 113-115, 117-118, 120-121, 125-126, 128-130, 245 and 249. Designated seating is available for limited mobility patrons in the following sections depending on the event: Sections 101-103, 113-115, 117-118, 128-130 or any back rows of the first level (main concourse level) or second level. Please contact the JMA Wireless Dome Box Office at dometix@syr.edu or 315.443.2121 (option 2) in advance for specific information on location, price and availability.
 - Football Accessible Seating Areas
  - Lower Level South Side: Seating Sections 101, 102, 103, 128, 129, 130
  - Lower Level North Side: Seating Sections 113, 114, 115, 117, 118
    - Lower Level West Side: Seating Sections 105, 106, 107, 108, 109, 110, 111
  - Lower Level East Side: Seating Sections 120, 121, 125, 126
  - Upper Level East Side: Seating Sections 245, 249Â
- Men's and Women's Basketball Accessible Seating Areas
  - Lower Level South Side: Seating Sections 101, 102, 103
  - Lower Level North Side: Seating Sections 113, 114, 115
  - Lower Level West Side: Seating Sections 105, 106, 107, 108, 109, 110, 111
- Men's and Women's Lacrosse Accessible Seating Areas
  - Lower Level South Side: Seating Sections 101, 102, 103, 128, 129, 130
  - Lower Level North Side: Seating Sections 113, 114, 115, 117, 118
- Concerts & Other Outside EventsÂ
 - Please note that for concerts and other special events, including events such as Monster Jam, seating maps are subject to change based on the specific stage configuration and other production elements, including delay towers, lighting structures, sound mixing equipment, and other event-related setups. Seating availability and sightlines may vary by event. For the most accurate and up-to-date seating information regarding an upcoming event, please contact the JMA Wireless Dome Box Office at dometix@syr.edu or 315.443.2121 (option 2).
SENSORY SAFETY BAGS
The Jim & Juli Boeheim Foundation and KultureCity., are teaming up to bring Sensory Safety Kits to the JMA Wireless Dome. Individuals with Autism, Dementia, Traumatic Brain Injury and various sensory challenges will now be able to enjoy all JMA Wireless Dome events with the complimentary use of the Friendly Access kits, which are now available at Guest Services at Section 107. Loud noises and bright lights can make it difficult or confusing for certain individuals to enjoy events. KultureCity Sensory Safety Bags are designed to support individuals of all ages, with a variety of sensory needs, and their families at sporting events and concerts alike.
More information is available here
SERVICE ANIMALS
Certified service animals are welcome at the JMA Wireless Dome. All other animals must be approved by management.
TICKET PURCHASES
For patrons who need wheelchair or easy access seating, there is a purchase limit of 4 tickets per event for these areas (one for the patron in need of that seating and up to three guests). Please make arrangements in advance of the event with the JMA Wireless Dome Box Office at dometix@syr.edu or 315.443.2121 (option 2). For patrons with disabilities who wish to purchase tickets at the Box Office at dometix@syr.edu or 315.443.2121 (option 2) during regular business hours, they may enter through Stadium Control and take the elevator to the first level and the box office.
VISUAL DISABILITIES
Please contact the JMA Wireless Dome Box Office at dometix@syr.edu or 315.443.2121 (option 2) for specific information on the event for which you are interested.
WHEELCHAIR ASSISTANCE
Fans requiring special assistance to reach their seats can request a wheelchair transport from Gate A for before and after an event. Please note that the JMA Wireless Dome cannot store a person’s wheelchair during an event.
