Customer Service Plan for Syracuse Athletics Ticketing & Orange Club

We appreciate the support and patience of our loyal fans as we all come together to work through these challenging times. Our team will continue to work remotely as advised by government officials until further notice. Please see below how we may assist you via email or phone and continue to visit www.cuse.com, follow @Cuse on Twitter, and check your email for continual updates.

1) By email:
Fans are encouraged to contact us by email at dometix@syr.edu for the quickest response as it is monitored by staff throughout the day.
Individual emails are available on our staff directory.

2) By phone:
Our main line, 888-DOME-TIX (888-366-3849) will be forwarded to a voicemail system that will allow fans to leave a message. Our team will make all efforts to return voicemails within the hour they were received during normal business hours of 8:30am-4:30pm.

If you would like to reach out to an Account Executive directly, their desk phones will be forwarded to their remote location. (The initial call may go to voicemail, please be advised that phone calls returned may be from a different area code).

Your Account Rep is as follows:
Account Rep:
Phone:
Email:

3) In-person:
The Dome Box Office at the Ensley Athletic Center will be closed until further notice. Updates as to the re-opening of the box office will be posted on our accounts listed above.

Visit Syracuse University Stay Safe for updates regarding Syracuse University.

Syracuse University Athletics

Customer Service Plan for Syracuse Athletics Ticketing & Orange Club