Patrons with Disabilities
AMPLIFICATION SERVICES
With the exception of concerts, patrons may stop by the Guest Services window (Located on the 100 level concourse, southwest side of the Dome near Section 107) to obtain headsets that augment the public address system. There is no charge for this service.
ENTRANCES
There are four wheelchair accessible entrances at Gate A, C, G and N. An elevator is located just behind the Box Office at Gate B, that provides access to the upper level.
- Gate A, located on the south side of the stadium, has an airlock and is where the ADA shuttle bus drops off and picks up.
- Gate C, located on the northwest corner of the stadium, has an airlock and is near the walkway from the Irving Garage.
- Gate G, located on the southeast corner of the stadium (just east of Gate A), has an airlock and is the location that the disabled shuttle bus picks up.
- Gate N, located on the northeast corner of the stadium, has an airlock and access to the elevator in the Miron Victory Court.
The Dome has a passenger elevator located inside the VIP entrance to the right of Gate B on the Service Level. This elevator provides access to Field Level, the Lower Concourse behind Sections 103/104 and the Upper Concourse behind Section 304.
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A second passenger elevator provides access from the Lower Concourse behind Section 121 to Miron Victory Court, located on the Upper Concourse behind Section 326. This elevator is in service for all events in which the Miron Victory Court is open.
INTERPRETIVE SERVICES
An interpreter is available for selected events. Please contact the Box Office for specific information on the event for which you are interested.
PARKING
A limited number of season parking passes for football and men’s basketball are available near the Dome. These passes are only available through the Box Office however, these lots are usually sold out. Existing season ticket holders may request these lots as part of the yearly renewal process. Requests will be filled as spaces become available on a first requested, first served basis. A doctor’s letter is required when applying for these lots. Season, as well as single game parking, for football and men’s basketball is available at the SKYTOP lot, just behind the Skytop office building. A wheelchair accessible shuttle bus takes patrons to Gate A of the Dome, and picks them up at Gate A and G after the game (the shuttle bus is part of the parking fee).
For men’s lacrosse, a limited number of season parking passes are available near the Dome and are only available through the Box Office. On a single game basis, you may make your needs know to the booth attendants at either the Raynor/Irving or Euclid entrances to the University and they will direct you accordingly.
We also offer Gate A drop-off passes for patrons with disabilities on an as-needed basis (parking is not part of the drop-off pass). For other events at the Dome, please call the Box Office for details on which parking lots are available and at what cost.
RESTROOMS
All restrooms have facilities that are wheelchair accessible.
SEATING
There are designated areas within the Dome that accommodate both wheelchairs and fans requiring easy access seats (those who cannot climb many stairs or walk long distances). Seating is available for wheelchair access in the following sections depending on the event: Sections 101-103, 105-111, 113-114, 117-118, 120-126, 128-130, 245 and 249. Designated seating is available for limited mobility patrons in the following sections depending on the event: Sections 101-103, 113-114, 117-118, 128-130 or any back rows of the first level (main concourse level) or second level. Please call the Box Office in advance for specific information on location, price and availability.
SENSORY SAFETY BAGS
The Jim & Juli Boeheim Foundation and KultureCity., are teaming up to bring Sensory Safety Kits to the JMA Dome. Individuals with Autism, Dementia, Traumatic Brain Injury and various sensory challenges will now be able to enjoy all Dome events with the complimentary use of the Friendly Access kits, which are now available at Guest Services at Section 107 of the Dome. Loud noises and bright lights can make it difficult or confusing for certain individuals to enjoy events. KultureCity Sensory Safety Bags are designed to support individuals of all ages, with a variety of sensory needs, and their families at sporting events and concerts alike.
More information is available here
SERVICE ANIMALS
Certified service animals are welcome at the Dome. All other animals must be approved by management.
TICKET PURCHASES
For patrons who need wheelchair or easy access seating, there is a purchase limit of 2 tickets per event for these areas (one for the patron in need of that seating and one guest). Please make arrangements in advance of the event with the Dome Box Office. For patrons with disabilities who wish to purchase tickets at the Box Office during regular business hours, they may enter through Stadium Control and take the elevator to the first level and the box office.
VISUAL DISABILITIES
Please contact the Box Office for specific information on the event for which you are interested.
WHEELCHAIR ASSISTANCE
Fans requiring special assistance to reach their seats can request a wheelchair transport from Gate A for before and after an event. Please note that the Dome cannot store a person’s wheelchair during an event.
WILL-CALL
The Box Office will-call windows at Gate B are not wheelchair accessible from outside. When you pay for tickets in advance, the Box Office can have those tickets available at the outside ticket booths at Gate A or C for pickup (photo ID required).
