Dome Guest Services
AED (Automated External Defibrillator)
Located on the concourse walls at the following locations: Gates B, C, E, F, H, J, M, N, Club 44 and Stadium Control
AISLE POLICY
To ensure fan safety and the enjoyment of events at the Dome, sitting or standing in the aisles, stairways or vomitories is not permitted. Fans will be asked to return to their ticketed seats. Standing on chairs is also prohibited. As a courtesy to others, guests are asked to refrain from walking down the aisles during play and during the National Anthem.
ALCOHOL POLICY
The JMA Dome strives to maintain a safe, pleasant and family-friendly environment for all of our patrons. The following policies have been established to promote the responsible use of alcohol by our fans:
Certified service animals are welcome. All other animals must be approved by Dome Management.
ASSISTED LISTENING DEVICES
The Dome utilizes an assistive listening device system at non-concert events which augments the facility's public address system for patrons with hearing loss. Patrons may stop by Guest Services (lower concourse across from Section 107) to obtain small, comfortable headsets at no charge.
AUTOMATED TELLER MACHINES (ATM)
There are no ATMs located in the Stadium. For safety and efficiency, Syracuse University promotes cashless transactions at all food, beverage and merchandise stands. Credit cards and mobile payment (Apple Pay and Google Pay) are accepted.
AUTOMOBILE ASSISTANCE
Should a guest require automobile assistance during or after an event, go to Guest Services (lower concourse across from Section 107).
BABY CHANGING STATIONS
Baby changing stations are available in all restrooms in the stadium.
BAG SEARCH
The Dome prohibits large bags and backpacks from being brought into the stadium. All bags are subject to search upon entry and subject to additional search within the stadium. If patrons refuse to comply with this policy, they will not be permitted into the building. Clear bag policy information.
BANNERS & SIGNS
Guests are welcome to display hand-held banners or signs in the Dome during events, provided they are in good taste and comply with the following:
BROADCASTING
Galaxy Communications' TK99 (99.5FM and 105.5AM) serves as the flagship station for the Syracuse Sports Network from Learfield IMG College.
BUS SERVICE
Shuttle buses leave from the front of the Skytop Office Building on South Campus, Comstock Parking Lot, and Colvin Parking Lot and drop off at College Place. During an event, the shuttle runs every 15 minutes from College Place back to the parking lots. At the conclusion of an event, all patrons should be directed to College Place.
See the Dome Parking Lot Guide for individual further information.
CAMERAS & VIDEO
Personal cameras are permitted inside the Dome. Professional cameras with lenses 6 inches or longer & tripods will not be permitted unless you have a Photo/Press credential issued through the Dome.
With the exception of high school events, video cameras and video recording inside the Dome is prohibited.
GoPros and Selfie Sticks are prohibited.
CATERING
For catering requests, please contact the Dome Catering/Concession Office located by Section 124 or call 315-443-4244.
CLEAR BAG POLICY
A Clear Bag Policy is in place at the Dome in an effort to provide a safer environment.
See the 'Cuse Athletics Fund Hospitality Page for information.
COMMENTS, COMPLIMENTS & COMPLAINTS
Fans with a comment, compliment or complaint may express it in person during any Dome event at our Guest Services location on the lower concourse at Section 107. Fans are encouraged to fill out a Dome survey card to let us know how we are scoring. Fans can also email the Dome or call 315-443-2121.
CONCESSIONS
For Concessions Information, please contact the Concessions Office located at Section 104 or call 315-443-4029.
CREDIT CARDS
MasterCard, American Express, Visa, and Discover cards are accepted at all Dome Box Office locations and Orange Shop retail locations.
See the Disability Services information page
ELEVATORS
The Dome has a passenger elevator located inside the VIP entrance to the right of Gate B on the Service Level. This elevator provides access to Field Level, the Lower Concourse behind Sections 103/104 and the Upper Concourse behind Section 304.
A second passenger elevator provides access from the Lower Concourse behind Section 121 to Miron Victory Court, located on the Upper Concourse behind Section 326. This elevator is in service for all events in which the Miron Victory Court is open.
EMPLOYMENT
The Dome is an equal opportunity employer and offers many exciting opportunities for employment.
Please visit our website or call 315-443-2121.
FAMILY FUN ZONE
The Football Family Fun Zone is located on the Quad and opens 3 hours before kickoff. All fans are welcome to enjoy the festivities including local bands, concessions, face painting, the live pregame radio show, and the Syracuse Marching Band.
The Basketball Family Fun Zone is located in the Dome backcourt area before every regular season ACC men's home basketball game. The Fun Zone includes Coaches vs Cancer basketball shoot-out, Otto the Orange, music, food, merchandise, and other fun and games.
FAN CODE OF CONDUCT
The Dome has established a "Fan Code of Conduct" for all of our season-ticket holders, their guests, and other fans who attend our games. We are committed to creating a safe, comfortable and enjoyable experience for all of our fans, both in the stadium and in the parking lots we control around the stadium. We want all fans attending our games to enjoy the experience in a responsible manner.
Stadium and parking lot staff will intervene to support an environment where all event patrons can enjoy the game.
Fans attending games are required to refrain from the following behaviors:
The first aid room is located on the lower concourse between Sections 101 & 102 on the south side of the Dome, across from Gate A.
GATE OPENING TIMES
The gates to the JMA Wireless Dome will open to the public by event as follows:
Football:
All gates will open 90 minutes before kickoff.
Gates A,B,C,P and the VIP Entrance will be open 2 hours before kickoff.
Men's Basketball:
For ACC conference games, all gates will open 90 minutes before tip-off.
For non-conference games, all gates will open 60 minutes before tip-off.
Gates A,B,C,P and the VIP Entrance will be open 90 minutes before tip-off at all games.
Women's Basketball: 60 minutes before tip-off
Men's Lacrosse: 60 minutes before face-off
Women's Lacrosse: 60 minutes before draw
GUEST SERVICES
All guests with questions or concerns should visit the Guest Services location at Section 107 on the lower concourse. Guest Services is open when the Dome gates open. The friendly and knowledgeable representatives are available and happy to assist you with all questions, problems, and any other game day situations. Guest Services representatives are available to assist our guests with directions and individual concerns to ensure a pleasant experience at the Dome. Guests should feel comfortable stopping by the Guest Services booth for general information, solutions and helpful service. Additional Guest Services representatives are available throughout the Dome to assist with concerns.
HOUSEKEEPING & MAINTENANCE
The Dome seeks to provide an enjoyable game-day experience for all fans. Guests can do their part to alert us with maintenance or housekeeping concerns that may create an unsafe or unpleasant environment. Please report any concerns to your nearest usher or event staff personnel or visit our Guest Services location at Section 107. For your convenience, guests can also reach Dome Management by texting 315-599-DOME (3663) followed by your issue and location to 69050 (standard message rates apply).
LOST & FOUND
Lost and found items are taken to Guest Services. All items are kept in the Management Office at the conclusion of the event. For information regarding lost and found items email guestservices@syr.edu or call 315-443-2121.
LOST OR STOLEN TICKETS
Direct all inquiries to the Box Office at Gate B.
MIRON VICTORY COURT
Miron Victory Court is the premier gathering space for fans looking to elevate their game day and event experience at the JMA Wireless Dome. Located off the upper concourse in the East end zone near sections 326-330, this expansive 27,000-square-foot enclosed venue provides an exciting and comfortable setting for fans to connect, recharge, and enjoy the action before and during events. Designed with fan experience in mind, Miron Victory Court features multiple beverage and cocktail stands, ensuring a wide selection of drinks to enjoy while taking in the electric atmosphere. Stay immersed in the game-day excitement with a massive 32’ x 9’ videoboard and 18 strategically placed TVs, providing live game coverage and event highlights from every angle.
MERCHANDISE
Locations:
Nursing Mothers who prefer a private location may visit one of our Nursing Mothers Rooms at the following Sections on the Lower Concourse:
• Sections 104 & 119
The Nursing Mothers Room can be accessed by visiting Guest Services at Section 107. An Event Staff Team Member will escort the guest to the room
PARKING
See the Dome Parking Lot Guide
PHONE CHARGING STATION
Patrons that are in need of a phone charger may visit Guest Services, located on the lower concourse at Section 107.
PROGRAMS
All Game Programs are available in a digital format. Programs can be found at cuse.com/publications or by visiting Guest Services at Section 107.
PROHIBITED ITEMS
The stadium does not provide coat or bag check services and cannot accept or provide a holding area for prohibited items. Metal Detecting Equipment will be in use. Please review the Clear Bag Policy for additional information.
The Dome has a Quiet Room located at Section 119. This room can be utilized by any guest that needs a quiet space. This room is designed to assist individuals and families that require reduced sensory stimulation.
The Quiet Room can be accessed by visiting Guest Services at Section 107. An Event Staff Team Member will escort the guests to the room. The team member will continue to monitor the room until it is no longer needed.
The Dome enforces a no re-entry policy.
RESTROOMS
Restrooms are located on the lower and upper concourse on the north and south sides of the building, as well as the east end zone on the lower level. There are no restrooms located in the west end zones. All restrooms are equipped with a baby changing table.
All restrooms are handicap accessible.
Family and Gender-Neutral Restrooms are located near the following Sections:
The KultureCity Sensory Inclusive Bags are available upon request at Guest Services at Section 107. More information.
SMOKING POLICY
The Dome, along with the rest of the Syracuse University campus, is smoke and tobacco free.
SUSTAINABILITY
Vision: Reduce Syracuse University’s environmental impact in a responsible manner by identifying, promoting, and implementing sustainable practices. Take time to ensure those practices will meet current needs without compromising the needs of future generations.
Currently, we are participating in Campus Race to Zero Waste. Join us in our mission to create a more sustainable world and take part in our zero waste competition to help make a positive impact on the environment.
TAILGATING
TAXI/RIDE SHARE SERVICE
For the best rideshare experience when attending events at the JMA Wireless Dome, we encourage all patrons to use our designated pick-up and drop-off locations. The primary location is at the Waverly Avenue and South Crouse Avenue intersection—known as the Newhouse Loop—next to the SI Newhouse School of Public Communications. Patrons should exit the Dome at Gates M & N in order to reach this location efficiently. This convenient spot allows for quick, easy access to the Dome while helping maintain smooth traffic flow in surrounding areas.
For added convenience, a secondary rideshare location is available on the Waverly Avenue side of Bird Library. Guests leaving the Dome can reach both designated pick-up points easily by exiting through Gates M and N, which lead directly toward these areas. Using these rideshare locations helps reduce traffic around the venue and ensures a smoother arrival and departure for all. Thank you for choosing these locations and helping create a better experience for everyone attending events at the Dome!
For additional support, on-site signage will guide you to these exits and the pickup areas. We recommend planning ahead and allowing a few extra minutes for travel to the rideshare zones, especially during peak event times.
TEXT MESSAGE ASSISTANCE
Guests are encouraged to report all security or customer service issues by confidentially texting your issue and location to (315) 599-3663. Stadium staff will respond accordingly.
WATER FOUNTAINS
Lower level concourse by Sections 113, 119, 128.
YOUTH/INFANT TICKETS
All children 12 months and under may attend Syracuse University athletic events free of charge. The child will have to sit on a patron’s lap throughout the game. Children older than 12 months must have a ticket for entry.
The youth policy may vary for other events at the Dome (e.g. Harlem Globetrotters, Monster Jam, etc.). Please call (888-DOME-TIX) or email the Dome Box Office (dometix@syr.edu) for further clarification for a specific event.
Located on the concourse walls at the following locations: Gates B, C, E, F, H, J, M, N, Club 44 and Stadium Control
AISLE POLICY
To ensure fan safety and the enjoyment of events at the Dome, sitting or standing in the aisles, stairways or vomitories is not permitted. Fans will be asked to return to their ticketed seats. Standing on chairs is also prohibited. As a courtesy to others, guests are asked to refrain from walking down the aisles during play and during the National Anthem.
ALCOHOL POLICY
The JMA Dome strives to maintain a safe, pleasant and family-friendly environment for all of our patrons. The following policies have been established to promote the responsible use of alcohol by our fans:
- No alcohol is permitted to enter or leave the facility.
- Patrons must be 21 years of age or older to purchase or consume alcohol. Proper identification is required of all patrons, regardless of age, to purchase any alcoholic beverage.
- No more than two beers may be sold to any patron by concession stand personnel or concourse beer vendors
- No more than one beer may be sold to a student wearing a colored wristband. Students may not enter the student-seating section carrying more than one beer.
- All beer and alcohol sales will close at the conclusion of halftime, with the exception of three locations that will continue serving alcohol until the end of the 3rd quarter: The ’Cuse Chicken Concession Stand at Section 106, The Loud House Grill at Section 111, and Miron Victory Court.
- All alcohol must be poured into a plastic cup prior to leaving a suite.
- Disorderly behavior or violation of the alcohol policy will result in ejection from the Dome without a refund. The Dome reserves the right to discontinue the sale of alcohol at any time.
Certified service animals are welcome. All other animals must be approved by Dome Management.
ASSISTED LISTENING DEVICES
The Dome utilizes an assistive listening device system at non-concert events which augments the facility's public address system for patrons with hearing loss. Patrons may stop by Guest Services (lower concourse across from Section 107) to obtain small, comfortable headsets at no charge.
AUTOMATED TELLER MACHINES (ATM)
There are no ATMs located in the Stadium. For safety and efficiency, Syracuse University promotes cashless transactions at all food, beverage and merchandise stands. Credit cards and mobile payment (Apple Pay and Google Pay) are accepted.
AUTOMOBILE ASSISTANCE
Should a guest require automobile assistance during or after an event, go to Guest Services (lower concourse across from Section 107).
BABY CHANGING STATIONS
Baby changing stations are available in all restrooms in the stadium.
BAG SEARCH
The Dome prohibits large bags and backpacks from being brought into the stadium. All bags are subject to search upon entry and subject to additional search within the stadium. If patrons refuse to comply with this policy, they will not be permitted into the building. Clear bag policy information.
BANNERS & SIGNS
Guests are welcome to display hand-held banners or signs in the Dome during events, provided they are in good taste and comply with the following:
- No derogatory comments or profanity
- Do not impede another guest's view of the playing field
- No commercial content
- Do not block stadium signage
- Cannot contain sticks or poles
- No signs with hashtags
BROADCASTING
Galaxy Communications' TK99 (99.5FM and 105.5AM) serves as the flagship station for the Syracuse Sports Network from Learfield IMG College.
BUS SERVICE
Shuttle buses leave from the front of the Skytop Office Building on South Campus, Comstock Parking Lot, and Colvin Parking Lot and drop off at College Place. During an event, the shuttle runs every 15 minutes from College Place back to the parking lots. At the conclusion of an event, all patrons should be directed to College Place.
See the Dome Parking Lot Guide for individual further information.
CAMERAS & VIDEO
Personal cameras are permitted inside the Dome. Professional cameras with lenses 6 inches or longer & tripods will not be permitted unless you have a Photo/Press credential issued through the Dome.
With the exception of high school events, video cameras and video recording inside the Dome is prohibited.
GoPros and Selfie Sticks are prohibited.
CATERING
For catering requests, please contact the Dome Catering/Concession Office located by Section 124 or call 315-443-4244.
CLEAR BAG POLICY
A Clear Bag Policy is in place at the Dome in an effort to provide a safer environment.
CLUB 44
See the 'Cuse Athletics Fund Hospitality Page for information.
COMMENTS, COMPLIMENTS & COMPLAINTS
Fans with a comment, compliment or complaint may express it in person during any Dome event at our Guest Services location on the lower concourse at Section 107. Fans are encouraged to fill out a Dome survey card to let us know how we are scoring. Fans can also email the Dome or call 315-443-2121.
CONCESSIONS
For Concessions Information, please contact the Concessions Office located at Section 104 or call 315-443-4029.
CREDIT CARDS
MasterCard, American Express, Visa, and Discover cards are accepted at all Dome Box Office locations and Orange Shop retail locations.
- Credit Cards are accepted in Club 44
- Credit Cards are accepted at all concession stands
See the Disability Services information page
ELEVATORS
The Dome has a passenger elevator located inside the VIP entrance to the right of Gate B on the Service Level. This elevator provides access to Field Level, the Lower Concourse behind Sections 103/104 and the Upper Concourse behind Section 304.
A second passenger elevator provides access from the Lower Concourse behind Section 121 to Miron Victory Court, located on the Upper Concourse behind Section 326. This elevator is in service for all events in which the Miron Victory Court is open.
EMPLOYMENT
The Dome is an equal opportunity employer and offers many exciting opportunities for employment.
Please visit our website or call 315-443-2121.
FAMILY FUN ZONE
The Football Family Fun Zone is located on the Quad and opens 3 hours before kickoff. All fans are welcome to enjoy the festivities including local bands, concessions, face painting, the live pregame radio show, and the Syracuse Marching Band.
The Basketball Family Fun Zone is located in the Dome backcourt area before every regular season ACC men's home basketball game. The Fun Zone includes Coaches vs Cancer basketball shoot-out, Otto the Orange, music, food, merchandise, and other fun and games.
FAN CODE OF CONDUCT
The Dome has established a "Fan Code of Conduct" for all of our season-ticket holders, their guests, and other fans who attend our games. We are committed to creating a safe, comfortable and enjoyable experience for all of our fans, both in the stadium and in the parking lots we control around the stadium. We want all fans attending our games to enjoy the experience in a responsible manner.
Stadium and parking lot staff will intervene to support an environment where all event patrons can enjoy the game.
Fans attending games are required to refrain from the following behaviors:
- Interference with the progress of the game (including throwing objects onto the field or court)
- Intoxication or other signs of impairment related to alcohol consumption that result in rude or irresponsible behavior
- Behavior that is unruly, disruptive, or illegal in nature
- Fighting, taunting or threatening remarks or gestures
- Foul or abusive language or gestures
- Smoking/Vaping in any area of the Dome
- Possession and/or use of illegal drugs or firearms
- Obscene, indecent or offensive clothing/signs
- Failing to comply with instructions from ushers, parking attendants, security or law enforcement
- Excessive standing – please be aware that when you stand, you block the view of the fans behind you. We do not wish to diminish your ability to cheer and enjoy the game; however, your continued standing can interfere with others' ability to enjoy the game from their seats.
- Refusal to comply with stated health and safety protocols
The first aid room is located on the lower concourse between Sections 101 & 102 on the south side of the Dome, across from Gate A.
GATE OPENING TIMES
The gates to the JMA Wireless Dome will open to the public by event as follows:
Football:
All gates will open 90 minutes before kickoff.
Gates A,B,C,P and the VIP Entrance will be open 2 hours before kickoff.
Men's Basketball:
For ACC conference games, all gates will open 90 minutes before tip-off.
For non-conference games, all gates will open 60 minutes before tip-off.
Gates A,B,C,P and the VIP Entrance will be open 90 minutes before tip-off at all games.
Women's Basketball: 60 minutes before tip-off
Men's Lacrosse: 60 minutes before face-off
Women's Lacrosse: 60 minutes before draw
GUEST SERVICES
All guests with questions or concerns should visit the Guest Services location at Section 107 on the lower concourse. Guest Services is open when the Dome gates open. The friendly and knowledgeable representatives are available and happy to assist you with all questions, problems, and any other game day situations. Guest Services representatives are available to assist our guests with directions and individual concerns to ensure a pleasant experience at the Dome. Guests should feel comfortable stopping by the Guest Services booth for general information, solutions and helpful service. Additional Guest Services representatives are available throughout the Dome to assist with concerns.
HOUSEKEEPING & MAINTENANCE
The Dome seeks to provide an enjoyable game-day experience for all fans. Guests can do their part to alert us with maintenance or housekeeping concerns that may create an unsafe or unpleasant environment. Please report any concerns to your nearest usher or event staff personnel or visit our Guest Services location at Section 107. For your convenience, guests can also reach Dome Management by texting 315-599-DOME (3663) followed by your issue and location to 69050 (standard message rates apply).
LOST & FOUND
Lost and found items are taken to Guest Services. All items are kept in the Management Office at the conclusion of the event. For information regarding lost and found items email guestservices@syr.edu or call 315-443-2121.
LOST OR STOLEN TICKETS
Direct all inquiries to the Box Office at Gate B.
MIRON VICTORY COURT
Miron Victory Court is the premier gathering space for fans looking to elevate their game day and event experience at the JMA Wireless Dome. Located off the upper concourse in the East end zone near sections 326-330, this expansive 27,000-square-foot enclosed venue provides an exciting and comfortable setting for fans to connect, recharge, and enjoy the action before and during events. Designed with fan experience in mind, Miron Victory Court features multiple beverage and cocktail stands, ensuring a wide selection of drinks to enjoy while taking in the electric atmosphere. Stay immersed in the game-day excitement with a massive 32’ x 9’ videoboard and 18 strategically placed TVs, providing live game coverage and event highlights from every angle.
Miron Victory Court is open to all fans and attendees during:
- All Syracuse Football home games (Opens 2 hours prior to kickoff)
- All ACC Men’s Basketball home games (Opens 1 hour and 30 minutes prior to tipoff)
- Concerts and other major Dome events (Opens 2 hours prior to the event)
MERCHANDISE
Locations:
- Lower Concourse near Section 107
- Open dependent upon expected attendance
- Lower Concourse across from Sections; 103, 114, 118, 129
- Upper Concourse near Gates; N, M, J, H
- Open during events and by appointment by emailing jcusick@bncollege.com
- Accepts MasterCard, Visa, American Express, Discover, Apple Pay and Google Pay. Cash is not accepted.
Nursing Mothers who prefer a private location may visit one of our Nursing Mothers Rooms at the following Sections on the Lower Concourse:
• Sections 104 & 119
The Nursing Mothers Room can be accessed by visiting Guest Services at Section 107. An Event Staff Team Member will escort the guest to the room
PARKING
See the Dome Parking Lot Guide
PHONE CHARGING STATION
Patrons that are in need of a phone charger may visit Guest Services, located on the lower concourse at Section 107.
PROGRAMS
All Game Programs are available in a digital format. Programs can be found at cuse.com/publications or by visiting Guest Services at Section 107.
PROHIBITED ITEMS
The stadium does not provide coat or bag check services and cannot accept or provide a holding area for prohibited items. Metal Detecting Equipment will be in use. Please review the Clear Bag Policy for additional information.
- Alcohol of any kind
- Coolers – including small soft sided coolers
- Open Bottled Water
- Food or Beverage – excluding items needed for health/special reasons
- Weapons – including pocket knives
- Back Packs or Large Purses - See Clear Bag Policy
- Baby Strollers
- Skateboards or Recreational Scooters
- Knives
- Balloons
- Animals – excluding certified service animals
- Balls, Bats, Frisbees, Sticks
- Noise Makers or Air Horns
- Banners or Signs on Poles
- Camcorders
- Cameras with 6” or larger zoom lens
- Video Recording Equipment, including GoPro Cameras, Sticks and Tripods
- Laptops, iPads or similar tablet devices
- Laser Pointers
- Confetti
- Body and Face Paint
- Umbrellas - Small personal umbrellas are permitted to be carried into the JMA Dome. Large umbrellas with a plastic or metal tip are not permitted.
The Dome has a Quiet Room located at Section 119. This room can be utilized by any guest that needs a quiet space. This room is designed to assist individuals and families that require reduced sensory stimulation.
The Quiet Room can be accessed by visiting Guest Services at Section 107. An Event Staff Team Member will escort the guests to the room. The team member will continue to monitor the room until it is no longer needed.
RE-ENTRY
The Dome enforces a no re-entry policy.
RESTROOMS
Restrooms are located on the lower and upper concourse on the north and south sides of the building, as well as the east end zone on the lower level. There are no restrooms located in the west end zones. All restrooms are equipped with a baby changing table.
All restrooms are handicap accessible.
Family and Gender-Neutral Restrooms are located near the following Sections:
- Lower Level - Sections 104, 117, 122, 123, 124
SENSORY SAFETY KITS
The KultureCity Sensory Inclusive Bags are available upon request at Guest Services at Section 107. More information.
SMOKING POLICY
The Dome, along with the rest of the Syracuse University campus, is smoke and tobacco free.
- Smoking and tobacco use is prohibited both inside and outside the Dome.
- The smoke/tobacco-free policy includes all parking lots and garages used for events.
- "Smokeless" e-cigarettes or vapes are prohibited in the Dome.
SUSTAINABILITY
Vision: Reduce Syracuse University’s environmental impact in a responsible manner by identifying, promoting, and implementing sustainable practices. Take time to ensure those practices will meet current needs without compromising the needs of future generations.
Currently, we are participating in Campus Race to Zero Waste. Join us in our mission to create a more sustainable world and take part in our zero waste competition to help make a positive impact on the environment.
TAILGATING
- Tailgating is permitted within the lined parking space directly behind or in front of your parked vehicle; other parking spaces cannot be used for tailgating or other purposes.
- Safety regulations prohibit any open flame (from propane, charcoal, etc.) in Syracuse University parking garages, and will be strictly enforced for all levels of the garages.
- Syracuse University prohibits excessive consumption of alcohol on its property. Patrons determined to be impaired may be denied entry into the JMA Wireless Dome.
- Smoking and tobacco use is prohibited on Syracuse University property, which includes both inside and outside the stadium, parking lots and garages.
TAXI/RIDE SHARE SERVICE
For the best rideshare experience when attending events at the JMA Wireless Dome, we encourage all patrons to use our designated pick-up and drop-off locations. The primary location is at the Waverly Avenue and South Crouse Avenue intersection—known as the Newhouse Loop—next to the SI Newhouse School of Public Communications. Patrons should exit the Dome at Gates M & N in order to reach this location efficiently. This convenient spot allows for quick, easy access to the Dome while helping maintain smooth traffic flow in surrounding areas.
For added convenience, a secondary rideshare location is available on the Waverly Avenue side of Bird Library. Guests leaving the Dome can reach both designated pick-up points easily by exiting through Gates M and N, which lead directly toward these areas. Using these rideshare locations helps reduce traffic around the venue and ensures a smoother arrival and departure for all. Thank you for choosing these locations and helping create a better experience for everyone attending events at the Dome!
For additional support, on-site signage will guide you to these exits and the pickup areas. We recommend planning ahead and allowing a few extra minutes for travel to the rideshare zones, especially during peak event times.
TEXT MESSAGE ASSISTANCE
Guests are encouraged to report all security or customer service issues by confidentially texting your issue and location to (315) 599-3663. Stadium staff will respond accordingly.
WATER FOUNTAINS
Lower level concourse by Sections 113, 119, 128.
YOUTH/INFANT TICKETS
All children 12 months and under may attend Syracuse University athletic events free of charge. The child will have to sit on a patron’s lap throughout the game. Children older than 12 months must have a ticket for entry.
The youth policy may vary for other events at the Dome (e.g. Harlem Globetrotters, Monster Jam, etc.). Please call (888-DOME-TIX) or email the Dome Box Office (dometix@syr.edu) for further clarification for a specific event.
