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FAQ: 2020-21 Men's & Women's Basketball Season Ticket Plan
Will there be fans in the Dome this year?
We remain committed to supporting and protecting the health, safety and well-being of our student-athletes, our staff and the campus and Syracuse communities. Our decisions will continue to be informed by public health guidance provided by the county, state, and public health officials. If fans are permitted to attend games – in some capacity – we will communicate with you – our loyal season ticket holders – about the potential opportunity to purchase individual game tickets available via an online presale before each game. Details regarding the sale of individual game tickets will be announced soon as possible.
Are my 2020-21 Basketball season tickets still valid?
Similar to the path we took with tickets for Syracuse football, we will move from a season ticket model to a single game model for the 2020-21 men's and women's basketball seasons. All 2019-20 seat locations on all season ticket holder accounts as of November 9th, will be made available to fans to renew for the 2021-22 season at a later date. If fans are permitted to attend games – in some capacity – we will communicate with you – our loyal season ticket holders – about the potential opportunity to purchase individual game tickets available via an online presale before each game.
If I have already paid, what are my options?
If you have already paid for your 2020-21 season tickets – partially or in full – you will receive an e-mail on Wednesday, November 11th, that will give you the opportunity to select one of the following options:
What happens if I take no action?
If you take no action, any funds you have already paid toward the 2020-21 men’s and women’s basketball season tickets will automatically be rolled over to the 2021-22 basketball seasons.
What is the benefit of reinvesting the paid funds in the Together ‘Cuse campaign?
Your donation will benefit the Together ‘Cuse campaign, which supports the commitment to fulfill the athletics department mission to provide vital services that our student-athletes need now more than ever, including academic services, student-athlete development, health & welfare programs, nutrition, strength & conditioning, sports medicine and diversity and inclusion initiatives.
Your donation made prior to December 1, 2020 will raise your Annual Giving Level and priority points for the 2020-21 season for selection of individual game tickets (see “How can I purchase individual game tickets?” below). In addition, any donation you make will also apply as a bonus to your 2021 Annual Giving Level for our donor rank processes. * Please consult your tax advisor regarding the potential deductibility of any donations.
What if I did not renew my season tickets?
If you did not renew your season tickets, Syracuse Athletics will rollover your exact seat location as of November 9th, 2020 and offer it to you once again for the 2021-22 season.
How can I purchase individual game tickets if they become available?
All individual game ticket sales will be held in an online presale format with priority given to fans as follows:
How do I elect which option I would like?
You will receive an e-mail survey on Wednesday, November 11th to select which refund option is best for you. You can also reach out to your account representative or (888) DOME-TIX to make your selection.
Do I have to donate in order to get access to individual game tickets?
If they become available, no donation is required in order to purchase individual game tickets. However, tickets will likely be at a reduced capacity and may sell out to the priority groups. By making a donation you increase your chances of having individual game tickets to choose from.
When will individual game tickets go on sale?
If approved, individual game presales will take place two weeks prior to tipoff.
How many tickets will be available?
The capacity of the Dome will be based on health and safety guidelines from state and county officials.
Will there be a limit to how many tickets I can purchase per game?
Each individual will be limited to eight (8) tickets per game.
Will I be able to purchase parking?
Parking will be available for purchase, if applicable, at the same time as individual game tickets as an add-on. Parking locations will vary based on capacity.
How much will tickets cost?
Ticket pricing is to be determined. Priority levels 1 and 2 will be locked in at a special presale price, while general public pricing will be dynamic and subject to change.
Will tickets be socially distanced?
Any individual game tickets can be purchased in a “pod” format of up to eight (8) contiguous seats which will be distanced from other “pods” in the Dome according to health and safety guidelines from state and county officials. Friends and family who purchase together can be seated in the same “pod”.
How will I receive my tickets?
All tickets will be accessible via the MyCuse Account as mobile ticketing only once a purchase is completed. Learn more about mobile ticketing here: https://cuse.com/feature/mobile_ticketing.
Will fans have to wear face coverings in the Dome?
Syracuse Athletics will require all necessary medical protection and distancing as determined by our state and county authorities. This will be communicated in advance of the game.
Will students get tickets this year?
Students will receive a separate communication outlining guidelines on seating this year.
Where will the tickets be located?
Individual game tickets will be located in “pods” throughout all levels of the Dome while supplies last.
Will the Orange Club Hospitality area be available?
Due to health and safety concerns, the Orange Club Hospitality area and Club will be discontinued for the 2020-21 season.
Will Club 44 passes be available?
Due to health and safety concerns, the Orange Club Hospitality area and Club 44 will be discontinued for the 2020-21 season.
Will I have access to other Orange Club benefits?
Orange Club benefits will be adjusted with most benefits being administered in the spring of 2021.
Will concessions be available?
Concessions will be open and available with extra safety standards in place.
We remain committed to supporting and protecting the health, safety and well-being of our student-athletes, our staff and the campus and Syracuse communities. Our decisions will continue to be informed by public health guidance provided by the county, state, and public health officials. If fans are permitted to attend games – in some capacity – we will communicate with you – our loyal season ticket holders – about the potential opportunity to purchase individual game tickets available via an online presale before each game. Details regarding the sale of individual game tickets will be announced soon as possible.
Are my 2020-21 Basketball season tickets still valid?
Similar to the path we took with tickets for Syracuse football, we will move from a season ticket model to a single game model for the 2020-21 men's and women's basketball seasons. All 2019-20 seat locations on all season ticket holder accounts as of November 9th, will be made available to fans to renew for the 2021-22 season at a later date. If fans are permitted to attend games – in some capacity – we will communicate with you – our loyal season ticket holders – about the potential opportunity to purchase individual game tickets available via an online presale before each game.
If I have already paid, what are my options?
If you have already paid for your 2020-21 season tickets – partially or in full – you will receive an e-mail on Wednesday, November 11th, that will give you the opportunity to select one of the following options:
- Reinvest all or a portion of the paid funds for a 2020-21 season ticket purchase as a donation in the Together ‘Cuse campaign, which supports the commitment to fulfill the athletics department mission to provide vital services that our student-athletes need now more than ever, including academic services, student-athlete development, health & welfare programs, nutrition, strength & conditioning, sports medicine and diversity and inclusion initiatives.
- Roll over your funds to the 2021-22 men's or women's basketball season, which will lock in the same price and seat location for next season.
- Request a refund.
What happens if I take no action?
If you take no action, any funds you have already paid toward the 2020-21 men’s and women’s basketball season tickets will automatically be rolled over to the 2021-22 basketball seasons.
What is the benefit of reinvesting the paid funds in the Together ‘Cuse campaign?
Your donation will benefit the Together ‘Cuse campaign, which supports the commitment to fulfill the athletics department mission to provide vital services that our student-athletes need now more than ever, including academic services, student-athlete development, health & welfare programs, nutrition, strength & conditioning, sports medicine and diversity and inclusion initiatives.
Your donation made prior to December 1, 2020 will raise your Annual Giving Level and priority points for the 2020-21 season for selection of individual game tickets (see “How can I purchase individual game tickets?” below). In addition, any donation you make will also apply as a bonus to your 2021 Annual Giving Level for our donor rank processes. * Please consult your tax advisor regarding the potential deductibility of any donations.
What if I did not renew my season tickets?
If you did not renew your season tickets, Syracuse Athletics will rollover your exact seat location as of November 9th, 2020 and offer it to you once again for the 2021-22 season.
How can I purchase individual game tickets if they become available?
All individual game ticket sales will be held in an online presale format with priority given to fans as follows:
- Priority 1: Season ticket holders who renewed their 2020-21 season tickets prior to November 9th.
- Season ticket holders who have already renewed their 2020-21 season tickets will be given first priority. Within this priority, the order of sales will be based on 2020 Annual Giving Level.
- Every individual will retain their current Annual Giving Level regardless of the refund option they choose.
- Individuals have the option to increase their Annual Giving Level and priority points by electing for the donation option prior to December 1, 2020
- Priority 2: 2019-20 basketball season ticket holders who did not renew and 2020 Orange Club members
- 2019-20 basketball season ticket holders who did not renew and 2020 Orange Club members will receive second priority. Within this priority the order of sales will be based on 2020 Annual Giving Level.
- Individuals have the option to increase their Annual Giving Level and priority points by electing to make a donation prior to December 1, 2020.
- Priority 3: General public
How do I elect which option I would like?
You will receive an e-mail survey on Wednesday, November 11th to select which refund option is best for you. You can also reach out to your account representative or (888) DOME-TIX to make your selection.
Do I have to donate in order to get access to individual game tickets?
If they become available, no donation is required in order to purchase individual game tickets. However, tickets will likely be at a reduced capacity and may sell out to the priority groups. By making a donation you increase your chances of having individual game tickets to choose from.
When will individual game tickets go on sale?
If approved, individual game presales will take place two weeks prior to tipoff.
How many tickets will be available?
The capacity of the Dome will be based on health and safety guidelines from state and county officials.
Will there be a limit to how many tickets I can purchase per game?
Each individual will be limited to eight (8) tickets per game.
Will I be able to purchase parking?
Parking will be available for purchase, if applicable, at the same time as individual game tickets as an add-on. Parking locations will vary based on capacity.
How much will tickets cost?
Ticket pricing is to be determined. Priority levels 1 and 2 will be locked in at a special presale price, while general public pricing will be dynamic and subject to change.
Will tickets be socially distanced?
Any individual game tickets can be purchased in a “pod” format of up to eight (8) contiguous seats which will be distanced from other “pods” in the Dome according to health and safety guidelines from state and county officials. Friends and family who purchase together can be seated in the same “pod”.
How will I receive my tickets?
All tickets will be accessible via the MyCuse Account as mobile ticketing only once a purchase is completed. Learn more about mobile ticketing here: https://cuse.com/feature/mobile_ticketing.
Will fans have to wear face coverings in the Dome?
Syracuse Athletics will require all necessary medical protection and distancing as determined by our state and county authorities. This will be communicated in advance of the game.
Will students get tickets this year?
Students will receive a separate communication outlining guidelines on seating this year.
Where will the tickets be located?
Individual game tickets will be located in “pods” throughout all levels of the Dome while supplies last.
Will the Orange Club Hospitality area be available?
Due to health and safety concerns, the Orange Club Hospitality area and Club will be discontinued for the 2020-21 season.
Will Club 44 passes be available?
Due to health and safety concerns, the Orange Club Hospitality area and Club 44 will be discontinued for the 2020-21 season.
Will I have access to other Orange Club benefits?
Orange Club benefits will be adjusted with most benefits being administered in the spring of 2021.
Will concessions be available?
Concessions will be open and available with extra safety standards in place.
